Refund Policy
Last updated: September 2026
1. Cancellation by Customer
48+ hours before the tour: full refund.
24-48 hours before the tour: 50% refund.
Less than 24 hours before the tour or no-show: no refund.
2. Cancellation by Nova Trip LLC
If we cancel a tour due to weather, safety or unforeseen circumstances, you will receive a full refund or a rescheduling option.
3. Rescheduling
Rescheduling requests are subject to availability. Please contact us as early as possible on WhatsApp +971 58 660 2690.
4. Refund Method
Refunds are processed to the original payment method where possible. Processing time may depend on banks, card networks and payment providers.
5. Contact for Refunds
To request a refund or reschedule, contact us via WhatsApp at +971 58 660 2690 or email info@desertsafaridubaioffers.com.